October 13th, 2010
In these days of call centres, remote access and electronic commerce, it’s refreshing to find that one long-established local company retains the personal touch and observes the old fashioned courtesies.
Building relationships with clients remains central to the success of Sydney Packett & Sons, independent insurance brokers, which is celebrating its 90th anniversary.
Directors Andrew and Charles Packett, have maintained the tradition of understanding their client’s needs by spending time with them.
It’s a formula that has clearly worked, as many businesses have remained clients for 30 years, and some as long as 60 years.
Packett focuses on commercial insurance for small and medium companies, charities and training organisations, with each sector accounting for about one third of the business.
The Shipley-based firm, which employs around 30 staff, operates with the usual bells and whistles of a modern operation, including a fully-fledged website.
But Andrew and Charles believe the personal touch and high service levels remain as vital to winning and keeping clients as it did in the days when their grandfather and the firm’s founder, the late Sydney Packett, was building up the business...
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